Your Questions Answered​

If you can’t find what you need, please contact us.

Welcome to our FAQ page! We’re here to provide answers to your questions about our products and services. Whether you need more information or have general inquiries, you can find the information you need right here. If you can’t find what you’re looking for, feel free to reach out to us anytime!

Pricing

What is included in the price?

All prices include galvanising, fixings, top-up paint and VAT. No extra charge for credit card payments!

We try to be as transparent as possible with our prices. Each design is priced per mm, meaning you’ll never pay for more balcony than you need!

Our platform balconies take much longer to manufacture and require more materials, for this reason they are more expensive than a standard juliet balcony.

As your balcony size increases, so does the size of the materials used, making them more costly for us as a manufacturer. Additionally the labour time increases meaning we have to charge more for balconies above 2800mm. We make every effort to keep our prices as competitve as possible.

We keep standard sizes of our Bently Steel Balcony in stock up to 2400mm. We also have a range of returned items in our clearance section. So if you’re in a rush it’s worth ringing us to see if have something in stock.

The main things to consider when choosing your balcony is budget and design. The more intricate the design, the more expensive your balcony will be. In terms of structual integrity, all our balconies offer the same thing. If you’d like to chat about what’s popular or a custom design, just give us a call.

Fitting

Do you offer installation?

We do not provide any install services. Comprehensive fitting instructions will be provided meaning an experienced handyman or builder will have no trouble installing any of our products. We supply our products Nationwide so unfortunately we are unable to make qualified and confident reccomendations of fitters in your region.

Use our handy measuring guide to help you select the right size balcony- if you’re still unsure, give us a call. Remember: measure twice, cut once! We are happy to help guide you through measuring up so always check if your unsure to avoid buying twice!

In most cases there is a solution to protruding features on or around the opening that your balcony is going to fix to such as over-size window sills, drain pipes, cables or stonework that might clash with the balcony frame. It’s important that you let us know about them before ordering as a custom design may be needed.

Your balcony must have a solid fix to the building, where possible, it is best to fit your balcony first before you render. If that’s not possible you can push the plastic plug below the render so it’s going to be level with the blockwork underneath, you may need a longer fixing in this instance- if you’re unsure, give us a call.

Your balcony must have a solid fix to the building, where possible, it is best to fit your balcony first before you fit your cladding, we can manufacture your brackets with an additional ‘stand off’ which allows you to fit your cladding around them. If you have already fitted your cladding, give us a call as we are usually able to find a solution!

Your balcony will fit where it touches and follow a slightly uneven profile. Another option is packing or custom fixing tabs- if you’re unsure give us a call

You may find a small metal pin or rod inside the clamp. These are simply a holding pin and are not needed for fitting. They do not need to go through the glass. Please remove them and dispose of them.

Building Regulations

Are the products tested?

All products have been tested in-house to BSEN 2011 standards.

In line with Part K of the UK Building Regulations, gaps in between railings are no more than 100mm to prevent children from becoming trapped. All of our balconies are designed to be 1100mm from the floor as standard – there may be exceptions to this for example if you have an internal step. See our helpful compliance guidance page for more information on building regulations and quality standards

Juliet balconies are generally exempt from planning permission requirements because they are typically flush with the building and do not extend beyond the exterior wall, however you should enquire with your local council if you are unsure. Some local authorities have special rules for buildings within designated conservation areas. If you choose a balcony with a small platform, planning permission may be required as this greater depth can result in an obstruction to the line of sight and affect the neighbours’ privacy.

Toughened Safety Glass is up to five times stronger than standard, non-toughened glass. Its enhanced strength makes it ideal for Juliet balcony designs, allowing more light into your space without compromising on safety. All of our toughened safety glass meets European Safety Standards, and we can provide a certificate of conformity upon request.
This glass is created through a specialized process, where edge-worked panels are subjected to intense heating and rapid cooling, resulting in its superior durability. In the unlikely event of breakage, it shatters into small square fragments to minimize the risk of injury. Toughened safety glass is commonly used in buildings for unframed assemblies (such as balustrades), structurally loaded applications, and other areas where safety is paramount in the event of human impact.

Balcony Care & Maintenance

How to look after your balcony

• Occasionally you may find that fittings could need a quick ‘second tighten’ soon after installation as they settle. Though rare, if you find that fixings are repeatedly becoming loose, please seek the advice of a qualified tradesperson.

• A galvanized finish is the lowest maintenance finish option. However, the bright and shiny appearance will soon dull to a grey or white matte appearance which is unavoidable.

• Powder coating is a method of applying paint using a paint powder which is baked on in an over. Over time, chips and damage will appear as it perishes, this can easily be repaired with a colour-matched spray or brushed paint. You should clean every 6-12 months with a soft cloth and mild detergent to keep your paintwork looking fresh- dish soap will do the trick!

• Glass balconies can be cleaned and cared for in the same way as your building’s windows.

• Your stainless steel rails should be cleaned every few months with a wet soft cloth and mild detergent to avoid ‘tea staining’.

• Do not weld, cut, drill, or grind steel near stainless or galvanized steel. Resulting particles will contaminate stainless steel and lead to rust.

We use 316 marine grade stainless steel as standard and while it is corrosion resistant, it is not immune to corrosion when not properly cared for. To ensure longevity and keep it looking it’s best, clean only when the metal is dirty, or has lost its original appearance. If you live by the coast, your stainless steel may need more regular cleaning (every few months or so). A mild detergent, such as dish soap, and water is sufficient! Never use abrasive chemicals, cloths or pads including steel wool as this will react with the metal and degrade your balcony.

Weights & Measurements

How much does the glass weigh?

Franklyn and Mirage glass:

We use 10mm toughened, heat soaked glass – 25kg p/m

Hilton Glass:

17.5mm toughened, heat soaked and laminated glass – 44kg p/m 
OR
21.5mm toughened, heat soaked and laminated glass – 54kg p/m
All supplied to us via Tuffx and carries a CE stamp.

All of our 500mm platform balconies come with 2 gallows brackets. These are designed to be fixed to the wall under the balcony and provide additional support. They are 450mm (long) 500mm (deep).

Subframes

How is sub frame fitted to roof?

The sub frame sits on the roof with gravity, the balustrade is then screwed to the sub frame and the wall offering further stability

We cut grooves along the bottom of the sub frame, and this allows the water to drain away.

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